Dental Publication / Article Details |
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Get the Second Opinion Right the First Time
Author(s):
Roger P. Levin, DDS
Date Added:
10/7/2008
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Summary:
Patients really do seek a second opinion in dentistry—usually not from another dentist, but rather from a staff member. When trained in verbal skills and scripting, the dental team can provide the enthusiastic, positive reinforcement patients need to make critical case acceptance decisions. When “Jane” turns to your assistant or scheduling coordinator and asks about whether she should go through with the recommended treatment, how will your team member respond? Do you know?
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